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10DLC Messaging Policy

Effective Date: January 27, 2025

At Death Grip Motorsports, we prioritize clear communication and responsible use of messaging platforms to engage with our valued customers. This policy outlines how we utilize 10DLC (10-Digit Long Code) messaging to ensure compliance with industry regulations and provide an exceptional customer experience.

What is 10DLC Messaging?

10DLC refers to a 10-digit phone number used for Application-to-Person (A2P) messaging, specifically designed for businesses to communicate with customers. It provides a reliable and sanctioned way to send SMS and MMS messages at scale, while complying with federal and carrier-specific regulations.

Purpose of 10DLC Messaging at Death Grip Motorsports

We use 10DLC messaging for the following purposes:

  • Order Updates: Stay informed with real-time notifications about your order status, shipping details, and delivery confirmations.
  • Promotional Messages: Receive exclusive offers, discounts, and updates on new products and services.
  • Customer Support: Quickly connect with our team for assistance with your inquiries or issues.
  • Appointment Reminders: Get reminders about upcoming appointments or scheduled services.

Compliance and Transparency

We strictly adhere to all regulations governing 10DLC messaging, including:

  • TCPA (Telephone Consumer Protection Act): We only send messages to customers who have explicitly opted in to receive communications from us.
  • CTIA Guidelines: We maintain compliance with industry best practices, including clear opt-in and opt-out procedures.
  • Carrier-Specific Policies: All messages are sent through registered 10DLC campaigns that meet carrier requirements for transparency and purpose.

Opting In and Out of Messages

  • Opting In: You can opt-in to receive messages by subscribing through our website, during checkout, or by texting the designated keyword to our 10DLC number.
  • Opting Out: To stop receiving messages, simply reply STOP to any message you receive. You can also contact us directly to manage your preferences.

Message Rates and Privacy

  • Message Frequency: The frequency of messages varies based on your preferences and the services you subscribe to. We will never spam your inbox.
  • Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan.
  • Privacy Protection: We are committed to protecting your personal information. For more details, please refer to our Privacy Policy.

Contact Information

If you have questions about our 10DLC messaging policy or wish to report an issue, please contact us:

Changes to This Policy

We may update this policy from time to time to reflect changes in regulatory requirements or business practices. Updates will be posted on this page with the “Last Updated” date.